The recent failure of one of the largest FM providers in the market has generated significant concern for customers who procure FM services. Though there has been no subsequent collapse of another major provider to date, the prevailing business and industry market conditions create ongoing operational risks for suppliers and risks to service delivery for customers. The following short form paper describes some of the challenges faced by FM providers and, importantly, the practical steps that customers can implement to mitigate risks to service delivery.

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Haroon Akram – Assistant Director, Deloitte Real Estate

Haroon is a member of the Real Estate Consulting team and has covered an extensive range of commercially based RE advisory work including estates strategy, asset value release and generation, business case development and RE sourcing. Across strategic sourcing engagements in particular, he has led various procurement related activities including contract reviews, single source renegotiations, evaluation of alternative delivery models and development of performance management mechanisms within national and global contracts.

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